Reference

Legal terms and your account security at kembarbola

We operate with clear legal terms shaped around your account, your data and your withdrawals.

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kembarbola Legal terms and your account security at kembarbola
GET IN TOUCH

Reach our legal and support team

When you have questions about your account, your data or any legal matter, we're here to answer. Contact us through the channels below—each one routes your question directly to the team that handles it.

Team online

Live chat

Open your account and tap Support in the lobby footer. Available 08:00–22:00 WIB daily. Agents handle account verification, data requests and legal queries in real time.

Email

Send formal requests to [email protected]. We respond within two business days. Use this channel for data subject requests, account closure or document verification.

In-app inbox

After you open an account, check your inbox for policy updates and compliance notices. We post important legal changes here first so you see them before you play.

DATA AND SECURITY

How we protect your account and data

Your account is your responsibility—never share your login or PIN—but we secure our end with industry-standard encryption, fraud detection and regular security audits.

Encryption standard

All data in transit uses TLS 1.3; stored data at rest is encrypted with AES-256. Your payment details and personal information never travel unencrypted between your device and our servers.

Verification on every withdrawal

Before we send funds, we re-confirm your identity and match it to the deposit method on file. This stops unauthorised transfers and keeps your account safe from account takeover.

Fraud detection

Our system flags unusual activity—rapid logins from new devices, unusual withdrawal amounts, repeated failed login attempts. If we spot it, we contact you via your registered phone number.

Cookie consent

When you first open kembarbola, we ask for your cookie preference. Essential cookies (fraud prevention, login) always run; optional ones (analytics, ads) require your choice.

Data retention

We keep account records for five years after closure (where local law permits) for tax and anti-money-laundering compliance. Personal data like your phone number is deleted after two years if requested.

Request your data

Contact [email protected] to ask for a copy of all data we hold on you. We compile and send it within 14 days as a downloadable file in plain text or CSV format.

Legal questions from our players

When you request closure, we freeze your account and process any pending withdrawals. Your balance is paid out to your registered payment method within one business day. After closure, your login stops working but we retain encrypted records for five years where required by law.

We never store your full DANA, OVO, GoPay or QRIS card number. Each payment is tokenised—we store only a reference code. Your actual payment credentials stay with your bank or wallet provider, not on our servers.

Yes. Email [email protected] with your account username and phone number. We compile every piece of data linked to your account—login history, deposits, withdrawals, profile details—and send it as a downloadable file within 14 days.

Your account is for you alone. We detect when multiple people log in from different devices or locations and freeze the account pending identity re-confirmation. Sharing an account breaches our terms and puts your funds at risk.

We do not sell your personal data. We share account information only with banks and payment processors (DANA, OVO, GoPay operators) to verify transactions, and with law enforcement where local law permits and requires us to.

Once we verify your identity and clear our fraud checks, withdrawals usually process within one business day to your DANA, OVO, GoPay or QRIS wallet. Bank holidays may add a day. Check your account history to see your withdrawal status in real time.

Contact our support team immediately via email at [email protected] or live chat (available 08:00–22:00 WIB). We'll verify your identity using your account details and help you update your contact information so you regain access.

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