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How we protect your account and payment information

Your privacy is built into how we run kembarbola. We collect only what we need to verify your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Account verification data onlyDANA, OVO, GoPay, QRIS encryptedContact us anytime to request access
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kembarbola How we protect your account and payment information
REACH OUR TEAM

Privacy questions? Contact us directly

Team online

Email support

Send privacy requests or data-access questions to our compliance team at [email protected]. We respond within 48 hours.

Live chat (24/7)

Open your account, head to Settings > Help and start a chat. Our team will direct privacy concerns to the right department.

Account settings

Browse your saved data, update your email or phone, and request data download or deletion from the Privacy tab in your account dashboard.

HOW WE SECURE THIS

Data handling, cookies and account protection on kembarbola

Encryption in transit and at rest

All deposits via DANA, OVO, GoPay and QRIS, plus your login credentials, travel over TLS 1.2 or higher. Personal data sits in encrypted database storage with key rotation every 90 days.

Cookie use

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. We do not use tracking cookies for third-party advertising. You can disable cookies in your browser settings.

Two-factor authentication

Enable 2FA in Account Settings > Security to add an SMS verification step on login. We send codes via your registered phone number in under 10 seconds.

Data retention and deletion

We keep active account data for seven years after your last login to satisfy financial audit rules. Request early deletion via [email protected]; we process it within 30 days.

Withdrawal verification

When you request a payout to DANA, OVO, GoPay or QRIS, we verify your identity and cross-check the destination account matches your registered payment method before processing.

Privacy officer contact

Our Data Protection Officer reviews policy compliance quarterly. Email [email protected] with complaints or requests for internal audit reports where local law permits.

Frequently asked questions about privacy at kembarbola

Yes. Log into your account, open Settings > Privacy, and select Download My Data. We compile a full report of your name, email, phone, payment history, gameplay records and login logs within 7 days. You can also email [email protected] to request a formal data access statement.

We retain all payment records — deposits via DANA, OVO, GoPay or QRIS and payouts — for seven years after the transaction date to comply with Indonesian financial reporting standards. After that, transaction details are deleted automatically unless a legal hold is active.

Account closure removes your access to the lobby within 24 hours, but we retain your identity documents, payment history and gameplay records for seven years for audit purposes. You can request immediate deletion of non-essential data by emailing [email protected]; we process deletion within 30 days where local law permits.

We do not sell your personal data to advertisers or marketing firms. We share the minimum required information with payment processors (DANA, OVO, GoPay, QRIS operators) and our licensing auditors only. We never disclose gameplay data or account balance to external parties without your written consent.

We store only a tokenised reference — a code that links you to your payment method — not the full account number or card details. When you deposit, the actual payment credentials are processed directly by DANA, OVO, GoPay or QRIS operators using encrypted channels. We never see or store your full banking information.

If we detect unauthorised access to user data, we notify affected account holders via email within 24 hours and file a report with local authorities where required by law. We provide free account monitoring and reset your password remotely. A dedicated support line opens immediately for breach-related questions.

You can manage marketing emails and gameplay analytics in Settings > Privacy Preferences. Identity and payment data cannot be disabled — these are required to verify your account and process withdrawals legally. Changes apply within 2 hours. Contact our privacy team if you need a custom arrangement that depends on local law.

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